Reference

Terms That Govern Your earn111 Account

These terms set out exactly what you agree to when you open and use your earn111 account — from how deposits via bKash, Nagad, and Rocket are handled to how we manage account access.

bKash, Nagad, Rocket coveredAccount access rulesJurisdiction-dependent eligibilityClear dispute processMobile wallet terms included
earn111 Terms That Govern Your earn111 Account
HOW WE HANDLE THIS

Account Security and Policy Practices

earn111 applies consistent account security and data practices across all sessions — mobile browser, desktop, and any saved login. Here is how we approach the key areas these terms touch on.

Account Verification

We verify identity before processing withdrawal requests. You will be asked to confirm ownership of the bKash, Nagad, or Rocket wallet linked to your account.

Data Retention

Account data is retained for as long as your account remains active and for a defined period after closure, in line with the obligations we hold in supported regions.

Cookie and Session Use

We use session cookies to keep you logged in across mobile and desktop. You can clear these through your browser settings; doing so will end your active session.

Requesting Account Changes

To update registered details or request account closure, contact support via live chat or email with your account ID. We action verified requests within the timeframe stated in your dashboard.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, by email, or through the help section on the mobile site. If your query involves a wallet transaction — bKash, Nagad, or Rocket — have your transaction reference ready before you reach out so we can locate the record faster.

Team online

Live Chat

Open your account dashboard and tap the chat icon. A support agent can walk you through any clause or account-specific terms question in real time.

Email Support

Send a detailed message to our support address listed in the account help section. Include your account ID and the specific terms clause you need clarified.

Help Centre

The help section on the mobile site covers common terms questions around wallet deposits, account suspension, and eligibility conditions for Bangladesh regions.

Common Questions About These Terms

The questions below cover what we hear most from account holders in Bangladesh about how these terms apply to their account, their wallet, and their rights.

Yes. All wallet deposits — whether via bKash, Nagad, or Rocket — fall under the payment terms in this document. Transaction disputes follow the process set out in the payments clause.

We notify you of any change through your account dashboard or via your registered contact. Continuing to use your account after the notice period counts as acceptance of the updated terms.

You have the right to stop using the account and request closure. Contact support with your account ID and we will process a closure and any eligible pending withdrawal.

Eligibility depends on your location and local law. These terms apply only in regions we actively support. Check the eligibility section in the help centre or ask support directly.

Reach us via live chat or email support with your account ID and the specific transaction or action in question. We review each dispute against the terms as written.

Yes. The same terms govern your account regardless of how you access it — mobile browser, desktop, or any saved session. Device type does not change your rights or obligations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.